National Telecommunication Institute • Cairo 10/2023 - 03/2024-Optimized data collection by designing instruments and applications.-Visualized data trends and results with graphs and charts.-Verified accuracy of predictions by testing and validating models.-Helped stakeholders meet needs and resolve problems by recommending data-driven solutions.-Documented, researched and resolved customer service issues.-Identified issues and solutions to eliminate backlog and maximize workflows.-Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.-Delivered exceptional customer service to bolster strong relationships and build positive experiences.-Planned and executed strategies to increase business and drive profit growth.-Delivered fast and friendly service to handle questions and service complaints.-Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.-Helped office personnel with errands, paperwork and data entry.-Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.-Cleaned and processed raw data with different types of statistical software. Artificial intelligence training AMIT • Cairo 05/2023 - 11/2023-Identified problems with automated uploads by carefully scanning completed work.-Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.-Resolved garbled data using manual and computer-assisted methods.-Coordinated document routing by assigning keywords and verifying transmission. -Classified data by using the correct fields for inputting information into business and customer files.-Verified data accuracy and completeness by running validation queries.-Minimized data loss risks by backing up completed work daily.