IT Support, System Administrator, IT Specialist ,CCTV Engineer I am a skilled and experienced IT Technical Support Specialist with 15 years of experience in providing technical support to both individuals and organizations. I am proficient in troubleshooting, problem-solving, and providing solutions to complex technical issues. I have a strong understanding of computer systems, hardware, software, networking, and security protocols. I have extensive experience in providing support to customers through various channels such as email, phone, and chat. I am able to communicate technical concepts in a clear and concise manner, making it easy for customers to understand and follow the instructions. I am also able to multitask and prioritize tasks effectively to ensure that all issues are resolved in a timely manner. • My technical skills include but are not limited to: • Windows and Mac OS X operating systems • Microsoft Office Suite (Word, Excel, PowerPoint) • Cloud-based services (Google Suite, Office 365) • Anti-virus and security software (Norton, McAfee, Kaspersky) • Remote Desktop Services • Active Directory • Cisco and Juniper networking devices • VoIP telephony systems • Virtualization technologies (VMware, Hyper-V) Additionally, I possess excellent customer service skills, attention to detail, and a passion for resolving technical issues. I am able to work independently as well as part of a team, and I am constantly learning and keeping up-to-date with the latest technologies and trends in the industry. I am confident that my skills and experience make me a great candidate for any IT Technical Support position. I am committed to providing top-notch support to your customers and ensuring their satisfaction with your products and services.