I am a results-driven Customer Service Specialist with over 3 years of professional experience in hospitality and online booking operations. I have hands-on expertise in managing reservations, handling customer inquiries, supporting property partners, and resolving complex booking issues through platforms like Booking.com. I combine strong communication skills with operational efficiency to deliver high-quality service and ensure client satisfaction. In addition to customer service and booking management, I also provide creative design and translation services, helping businesses improve both their customer experience and brand presentation. I am detail-oriented, deadline-driven, and committed to delivering professional results in every project.