السلام عليكم ورحمة الله وبركاته، إسمى أحمد خليل ، واعمل فى مجال التدريب والتطوير وتصميم البرامج التعليمية ، لدي خبرة 13 عام فى إحدى الشركات العالمية فى مجال الاتصالات وخدمة العملاء فى أكتر من إدارة بداية من خدمة العملاء ، إدارة خدمة العملاء وتدريب وتنمية مهارات الموظفين. I am a seasoned instructional designer and corporate training professional with over 13 years of rich experience in the dynamic realm of customer care within a multinational telecommunication company. My journey has been marked by progressive roles, beginning as a Customer Care Specialist and advancing through positions such as Senior Specialist in the Complaint and Retention Team, Customer Care Supervisor, and Vendor Management Senior Specialist overseeing commercial operations. My passion for learning and development led me to transition into the Training and Development team, where I currently thrive as a Senior Trainer and Instructional Designer. In this role, I meticulously design, analyze, develop, and deliver impactful corporate trainings for national and multinational companies. My diverse background equips me with a unique perspective to tailor training programs that resonate with the specific needs of each organization. I am dedicated to driving excellence in training and contributing to the professional growth of individuals and businesses alike. Let's embark on a journey of transformative learning together.