Led the implementation of an AI-powered chatbot for the IT service desk, automating routine inquiries and issue resolutions for employees.
Realized Benefits:
Reduced service desk ticket volume by 40% through automated resolution of common queries.
Improved average response time by 60%, leading to faster issue resolution for employees.
Achieved a customer satisfaction rating of 4.7/5 for the AI-powered chatbot interactions.
Freed up IT staff to focus on more complex tasks, contributing to a 25% increase in project delivery speed.
