Established an IT service catalog to provide users with a self-service platform for requesting IT services.
Realized Benefits:
Decreased service request resolution time by 40% through streamlined request processing.
Improved user satisfaction by 25% by providing an intuitive and user-friendly service portal.
Reduced IT workload by 20% through automated request routing and fulfillment.
Achieved a 15% reduction in service request backlog, ensuring timely support delivery.
