Customer Churn Analysis & Retention Strategy
تفاصيل العمل
Tools: Python, Power BI Analyzed 7,000+ customers to identify churn drivers, revealing a 26.5% churn rate and $3.68M revenue loss. Identified high-risk segments including Month-to-Month contracts (63% churn) and Medium Spenders sensitive to pricing. Delivered data-driven insights using EDA, segmentation, and CLTV (~$4.4K) to support customer retention strategies.
مهارات العمل
بطاقة العمل
طلب عمل مماثل
