Customer Churn Insights Dashboard
تفاصيل العمل
- Processed churn data (contracts, payments, states, reasons). - Built clear visualizations (pie, donut, bar charts). - Tracked KPIs: churn rate (26.86%), total customers, churned customers. - Segmented churn causes (competitor, dissatisfaction, price, attitude). - Highlighted key findings: 45.5% left due to competitors, 71.1% used direct debit. Impact: The dashboard turns raw churn data into actionable insights, helping the business understand customer behavior and reduce attrition
مهارات العمل
بطاقة العمل
طلب عمل مماثل
