1. Property Manager
Job Details:
Manage student apartments and handle daily operations.
Approve/decline bookings and update room availability.
Coordinate maintenance requests and communicate with tenants.
Ensure rent collection and handle payment issues.
2. Student Support Officer
Job Details:
Assist students with booking issues, account problems, and general inquiries.
Provide guidance on room types, prices, and availability.
Connect students to a human agent if needed.
Handle complaints and escalate complex cases.
3. Maintenance Technician
Job Details:
Respond to reported issues like plumbing, electricity, or furniture problems.
Schedule apartment inspections and repairs.
Update repair status in the system.
Ensure apartments meet safety and cleanliness standards.
4. Admin & Finance Coordinator
Job Details:
Manage rental contracts and student documentation.
Oversee payment processing through Paymob/Fawry.
Track refunds, deposits, and payouts to landlords.
Generate financial reports for the company.
5. Marketing & Media Coordinator
Job Details:
Promote student housing across social platforms.
Create content (photos, videos, posts) for campaigns.
Run paid ads and track performance.
Work with the technical team to highlight app features.
