System Overview
The ticket management system is built using the Laravel PHP framework.
It follows a traditional MVC (Model-View-Controller) architecture with an additional service layer for business logic encapsulation.
The application provides a web-based interface for ticket lifecycle management, including:
Ticket creation
Editing
Status tracking
Collaborative commenting
Key Capabilities
FeatureDescriptionAccess Level
Ticket ManagementCreate, edit, view, delete ticketsUser/Admin
Status ControlToggle ticket open/closed stateAdmin only
Comment SystemAdd comments to ticketsVerified users
Dashboard AnalyticsView ticket metrics and statisticsAdmin only
Role-based AccessUser and admin role differentiationSystem-wide
