Call Center Analytics Dashboard With Power BI

About this project This repository showcases project, built using Power BI Desktop and Excel. It leverages call center data to provide data-driven insights into agent performance, call trends, and customer experience. Key Features: Agent Performance: Track individual and team performance metrics like average call handling time, call resolution rate, and customer satisfaction ratings. Call Trends: Analyze call volume by time of day, day of week, and agent. Identify peak periods and optimize resource allocation. Customer Experience: Uncover patterns in customer feedback and identify areas for improvement. Interactive Dashboards: Visualize data through various charts and graphs, enabling easy exploration and analysis. Technology Stack: Power BI Desktop Excel Target Audience: Call center managers and supervisors Business analysts and data scientists Anyone interested in data-driven decision-making